English translation for your convenience. The legally binding version is the German one.

Right of withdrawal

Last updated: 15 September 2026

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us (Squadhouse Media GmbH & Co. KG, Ehrenbergstraße 18, 78532 Tuttlingen, email: welcome@everglowstories.app) of your decision to withdraw from this contract by an unequivocal statement (e.g. by email). You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal for digital content (Spark packs)

In the case of contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance of the contract after you have

1. expressly consented to us beginning performance of the contract before the withdrawal period has expired, and
2. acknowledged that you thereby lose your right of withdrawal once performance begins.

We obtain this consent when you purchase Spark packs, by means of a separate checkbox during the order process; the Sparks are credited immediately after receipt of payment.

Subscriptions

When you take out a subscription, performance (provision of access and crediting of the monthly Sparks) likewise begins immediately in accordance with your consent. In the event of an effective withdrawal within the period, you must pay proportionate compensation for the services provided up to the point of withdrawal (section 357a of the German Civil Code).

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To Squadhouse Media GmbH & Co. KG, Ehrenbergstraße 18, 78532 Tuttlingen, Germany, email: welcome@everglowstories.app:

• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.